The Problem

Without workthin, every AI-assisted resolution requires full context:

Summary Strategy for Chatbots

For customer-facing chatbots, use summary by default:

const params = new URLSearchParams({
  q: customerMessage,
  detail: 'summary', // ~100 tokens
})

const res = await fetch(
  `https://workthin.app/api/v1/search?${params}`,
  {
    headers: {
      'Authorization': 'Bearer ' + process.env.WORKTHIN_API_KEY,
    },
  }
)

summary returns only title and a body summary — enough for most auto-resolutions.

If the customer needs more detail, escalate to standard:

const detailed = await fetch(
  `https://workthin.app/api/v1/knowledge/${knowledgeId}?detail=standard`,
  {
    headers: {
      'Authorization': 'Bearer ' + process.env.WORKTHIN_API_KEY,
    },
  }
)

Cost Calculation

For organizations with 100K+ queries/month, annual savings exceed $48,000.

Best Practices

1. Default to summary for automated integrations
2. Use standard for interactive CLI and dashboard workflows
3. Reserve full for incident postmortems and deep analysis
4. Cache summary responses — they rarely change and are small enough to store